When I order from you how do I know that my payment details are secure?

Our online payment system is secured and verified so your transaction is 100% safe. We do not hold your payment details beyond the current purchase and request that you re-enter your card details on every purchase beyond this. 2checkout process your credit card payments securely.

Can I order by methods other than the internet?

We will accept orders by which ever method you prefer, via the Secure Shopping Basket, by Mail, by Fax, telephone. All of the information you require to place your order is on the shopping basket page. We accept Credit Card, Cheque, Money Orders, Lodgement to our bank account, Internet bank transfer, Paypal. With all these methods you can still place an Order on the Web site, just select whichever method you wish at the checkout page and pay as required.

Please click here for a detailed list of accepted payment methods

When I order from you will I be bombarded with offers and emails?

Our policy is simple, our emails to you will be purely on an advisory basis, we will acknowledge the fact you have ordered, we will advise you that we have dispatched your order. You also have the option during registration to sign up to a newsletter to receive special offers etc. It is entirely up to you!

All of this will be done via emails; you will not receive any other nuisance unsolicited mail be it electronically or by post, unless it is specifically to do with the order you have placed or prompted by you.

If my purchase is not delivered or arrives damaged how am I covered?

If your order is lost in the postal system or arrives damaged we will resend the goods or offer a refund, although where items have arrived broken, evidence of damage may be required.

How soon will I receive my order?

Orders are despatched within 24 hours and should arrive with you within 5 working days.

How do I know if you are offering the best price?

We believe that in most price comparison cases our prices stand the test. We search the Internet twice a week to make sure we won’t be beaten on price.

How do I know if your goods are of a high quality?

Massage Store pride ourselves on offering products of the highest quality. Our purchasing department works closely with the manufacturer to ensure a 0% defect rate. We offer a 14 day money back guarantee. Please see our policies page for our returns policy.

Can I return my order if I am not happy with it?

Our policy on returned goods is also simple - if you are not happy with what we have supplied, you may return it, and we will refund the purchase price so long as the item arrives back here with us safely and in a resalable condition within 14 days.