There are no extra charges to any of the prices you see in the store.
The price you see is the price you pay.
When I order from you how do I know that my
payment details are secure?
Our online payment system is secured and verified so your
transaction is 100% safe. We do not hold your payment details beyond the
current purchase and request that you re-enter your card details on every
purchase beyond this. 2checkout process your credit card payments securely.
Can I order by methods other than the
We will accept orders by which ever method you prefer, via the Secure
Shopping Basket, by Mail, by Fax, telephone. All of the
information you require to place your order is on the shopping basket page. We
accept Credit Card, Cheque, Money Orders, Lodgement to our bank
account, Internet bank transfer, Paypal. With all these methods you can still
place an Order on the Web site, just select whichever method you wish at the
checkout page and pay as required.
Please click here for a detailed
list of accepted payment methods
When I order from you will I be bombarded with
offers and emails?
Our policy is simple, our emails to you will be purely on an advisory
basis, we will acknowledge the fact you have ordered, we will advise you that
we have dispatched your order. You also have the option
during registration to sign up to a newsletter to receive special offers etc.
It is entirely up to you!
All of this will be done via emails;
you will not receive any other nuisance unsolicited mail be it electronically
or by post, unless it is specifically to do with the order you have placed or
prompted by you.
If my purchase is not delivered or arrives
damaged how am I covered?
If your order is lost in the postal system or arrives damaged we will resend the goods or offer a refund, although where items have
arrived broken, evidence of damage may be required.
How soon will I receive my order?
Orders are despatched within 24 hours and should arrive with you within 5 working days.
How do I know if you are offering the best
We believe that in most price comparison cases our prices stand the test. We
search the Internet twice a week to make sure we won’t be beaten on price.
How do I know if your goods are of a high
pride ourselves on offering products of the highest quality. Our purchasing
department works closely with the manufacturer to ensure a 0% defect rate. We
offer a 14 day money back guarantee. Please see our policies page for our returns
Can I return my order if I am not happy with
Our policy on returned goods is also simple - if you are not happy with what we
have supplied, you may return it, and we will refund the purchase price so long
as the item arrives back here with us safely and in a resalable condition
within 14 days.